Exceeding Guidance for the National Quality Standard: Evidence Summary

• We ship via courier and Australia Post and we have used our shipping discounted rate to be able to offer you a flat rate of only $14.99 Australia Wide (International freight is by weight) for your parcel size and shipping address.

• In-stock orders are processed in 1-3 business days and they should be shipped to you within 1-4 days depending on your location. This can be extended during busy periods such as Christmas, Black Friday Sales (if applicable), etc.

• For delivery estimates, you can view Australia Post's domestic parcels delivery estimator for shipping times. Please note: These do not include processing and packing time.

• For Christmas Delivery, New Year cut off dates, and Holiday Closure dates, view our Holiday Announcements page. Please note: We close over the Christmas break with a final send date provided on our Holiday Announcements page.

• If your address is within a school which may be closed on school holidays, please provide an alternative address or let us know when you re-open so we can hold the delivery. We will not send to schools during Christmas break even if a Children's Centre is located inside the school. Please use Parcel Locker services over school holidays. Although we check orders, we may not catch every order and your package may be stolen or lost.

• Our other Soon to be In-Stock products mean that we are expecting stock, we can have preorders to you in 4-12 days depending on the item.

• Next year's preorders and new item pre-orders ship between September and November. Check the individual item for the pre-order estimate.

• Non-dated items ordered with pre-order items will be held and shipped together. In stock dated products ship immediately.

• In stock dated products ship immediately.
  

• The default instruction is "Authority to Leave". If they are unable to leave the parcel, the item may be left at the nearest post office or returned back to base.
  
  
• To ensure a hassle free delivery, give clear instructions for the postie if your address is hard to find or they need to be buzzed in.
  
  
• If you require a signature upon delivery please let us know in the notes. This is not possible with all types of deliveries but we will let you know if not, and you may have to pay extra for this feature.
  
  
• Deliveries occur between 8am-6pm, Monday through Friday, excluding holidays. 

We will accept returns for any reason as long as the merchandise is in perfect resalable condition in its original protective packaging and the goods are returned within 60 days after your delivery.

Please note:

• We do not accept returns on custom items.
• We do not accept returns of current year Diaries after 1st September. The cut off to return a current year Diary is August 31st regardless of purchase date.
• We do not offer returns or refunds on digital products due to the nature of the product.
• Returning items that are part of a bundle will result in the other items returning to full price as of the date of your purchase. This may result in less or no refund on return items, pending discounts provided in the bundle.

If you would like a replacement sent, please make a new order and then proceed to your account page to request the refund. We will consider your return request within 15 business days and send you a return label if approved. You will have 10 business days from approval to return the item. If there has been no movement in the return tracking within 10 business days, the return will be cancelled.We will give you your refund when we receive the returned goods. 

• We will pay for return postage within Australia as long as you return the parcel in its original or similar packaging using the label we will supply to you after you fill out the form. Please note, orders outside Australia are not eligible for paid return postage and will be at your cost.
  
  
• If you have the original packing slip, highlight your returned item/s and include it in your return. Otherwise, just a note with your order number, name and centre will be fine.

• Once we receive the returned item/s we will issue the refund. We do not refund the original postage cost, only the price of the goods paid including any discounts.
  
  
• All refunds will be provided as a credit to the credit card, PayPal account or other payment method (eg AfterPay) used at the time of purchase within ten (10) business days upon receipt of the returned merchandise. Alternatively, you can opt to choose store credit or direct deposit into your bank.
  
  
• If you paid with cheques or EFT please make a note in the field which Bank, BSB, Account Number and Account Name you want the refund to go into.

REQUEST THE REFUND IN YOUR ACCOUNT AREA