Holiday Announcements: Everything you need to know!
Our latest holiday announcements for December and January. Read for all your important delivery and shipping information!
Christmas Closure News
Here are updates regarding Christmas deliveries and closures.
- New Year and Christmas Delivery. Place your order before the 18th of December for the highest chance of receiving your order before the New Year or Christmas. We do our best, however, we cannot guarantee delivery before the New Year or Christmas due to order queues and Australia Post shipping timeframes. We HIGHLY recommend placing your order as early as possible for delivery before the New Year or Christmas.
- School Closures. Do you close during school holidays? Place your order so you don't miss out on stock and send us an email with your closure dates. We will hold your order for you until you return. Alternatively, you can choose to ship your order to a parcel locker in check out. We won't send to schools over school holidays, however, we cannot guarantee we will catch all school orders. Please note: If your order is shipped and your School or Service is closed, we cannot guarantee your order will not be left and potentially stolen or damaged prior to your return.
- Christmas / New Year Closure. Butler Diaries is taking a well-earned break from a busy year and is closing on the 21th of December and will be back on the 3rd of January. We will be checking our email periodically during this time but please expect it may take us a few days to get back to you. Orders placed after the 18th of December will likely not be sent until our Return in the New Year. However, please note if you cannot receive your order over the break in case the team sends it for you.
- Delivery Timeframes. Please be aware due to the busy season it may take longer than 1-3 business days for us to ship out your order. Australia Post also faces longer delivery times due to the busy season. We also expect extended delivery times when we return on January the 4th due to the Christmas Order Queue. Generally, we will ship orders out as per the order queue with the earliest orders going out first. However, due to the nature of packing and shipping, orders may not go out in exact chronological order. You will receive a tracking number via email once your order has shipped. You can also track the status of your order inside your account.
