Your go-to guide for confident, organised practice
We’ve designed our website to be a reliable support hub. Whether you’re navigating compliance changes, setting up your diary, or searching for guidance on reflective practice, here’s a clear overview of where to find help and what’s available.
Support Tab
The first place to look for support is the 'support' tab in our main menu. Here we've added our most popular support materials, including:
- Our Training Portal with guides and training
- Customer Examples Page with shared examples
- Product Quiz to help you find the right resources for your role
- FAQ in our Help Centre with everything from product guides to shipping questions
- How to Articles is our Butler Buzz with support, FAQs, examples, and guidance
- Diary Guides and overviews of each Diary and key questions on its use
- Download eBook with more customer examples
- Programming Diary Help is our support directories of our top resources for this Diary
- Track your order
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Community Group for customers with examples, support and direct networking
These are a great starting point but there are plenty of other places to find support on our website!
Quick Support Through the Help Centre
Our Help Centre brings together answers to the most common questions, including:
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Choosing the right Diaries and tools
Step by step guides on which resources are best suited for your service type and role.
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Orders, shipping, and payments
Clear information about delivery timeframes, payment options (including PayPal Pay in 4), and how to track your order. -
Digital downloads and resources
Instructions for accessing printable templates, certificates, professional guides, and portal content.
If you’re in a hurry or just need reassurance that you’re on the right track, this is the best place to start.
Professional Development & Learning Portal
Many educators visit our website for more than products—they’re looking for clarity, confidence, and direction.
Inside our Training Portal, you’ll find:
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Free tutorials
Short videos that walk you through key topics and give you insight into your Diaries or tools. -
Diary-Specific Guides
Practical learning designed to help you meet role expectations, understand compliance requirements, and streamline your documentation. -
Advanced Professional Development Courses
Comprehensive modules linking everyday practice with EYLF v2.0, Planning Cycles, sustainability, cultural responsiveness, and more—built to reduce workload, not increase it.
Blog & Educator Resources
If you prefer learning through stories, examples, and practical tips, our Blog is the place to explore. It’s filled with:
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Real-world strategies for programming and reflection
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Updates on sector changes, including alignment with EYLF v2.0
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Straightforward explanations of compliance elements
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Ideas to support sustainable and culturally responsive practice
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Helpful walkthroughs for using each diary effectively
We write every article with empathy, clarity, and a genuine understanding of the challenges educators face. They are often created from questions or feedback you've shared or sector changes or news.
Product Support & How-To Guides
Every diary on our website includes:
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In-depth product descriptions
Outlining what’s inside, who it’s designed for, support links, and how it supports you day-to-day. -
Usage examples
Short, practical scenarios that help you visualise how each tool fits your workflow. -
Related tools and add-ons
Suggestions for accessories and complementary resources to make your documentation easier and more organised. -
Diary Guide in our Training Portal
A guided walk-through with tips and examples inside our Training Portal. -
Compliance eBooks
That shows you how your Diary use and practice around your Diary links to frameworks, regulations, theorists, milestones, and more.
You’ll never be left guessing how to use what you’ve purchased.
Community & Ongoing Advocacy
Your feedback shapes everything we do. We’re strong advocates for the ECEC sector and committed to reducing documentation load, supporting quality practice, and making your voice heard through:
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National research initiatives
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Opportunities to participate in studies
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Scholarship programs for emerging educators
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Supportive online communities
You’re never alone in your professional journey, and our website reflects that commitment.
Check out what we are currently doing in our website menu.
Personal Support When You Need It
Sometimes you need more than an article—you need specific answers.
You can reach out through:
Live Chat
Perfect for quick questions and troubleshooting. Our Aibot will be there to provide you with quick answers and navigate you to the right places. If we’re online, we are there to support you too, just ask for a human. If we’re offline, you can leave your question and we’ll reply as soon as we’re back.
Email Support
Ideal for anything detailed—for example, questions about bulk orders or school accounts. Our Aibot will also be there to help you with instant answers while you wait for the team to get back to you if needed.
We aim to respond promptly and with the level of care you deserve.
Butler Bot
Sometimes customers were requiring answers quicker than Christine could answer them! As a small team, it is a juggle between getting back to you and keeping everything running smoothly! So our Aibot is there to provide some instant answers but rest assured, we are here, so if you need a human's help, just ask and you'll be directed to Christine who will get back to you as soon as she can.
Need a Hand Finding the Right Resource?
If you’re unsure which diary fits your role or how to build a documentation system that supports your service’s needs, our Product Guides and Comparison Pages can help you choose with confidence.
Or simply message us—our team is here to help guide you!
Final Word: You’re Supported Here
Everything on our website—every article, tool, diary, guide, and course—exists to make your professional life easier. We want you to feel confident in your practice, supported in your role, and valued for the incredible work you do with children and families.
If you ever feel stuck, overwhelmed, or unsure where to start, come back to this guide or reach out. We’re always here to help.
