Subscriptions
How our subscription works
Subscriptions are automatically renewed every 3 months and the products will be automatically delivered by us after each successful renewal.
Can I pause or cancel a subscription?
Yes, of course. You can pause or cancel a subscription any time you want in the customer portal, as seen in the screenshot below.
The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also go here
How can I skip or reschedule a charge?
You can skip the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date however the shipment will still go out on the prearranged date..
What happens if the payment can't be processed?
If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.
