We will accept returns for any reason as long as the merchandise is in perfect resalable condition in their original protective packaging and the goods are returned within 60 days of purchase.
If you would like your replacement sent in the quickest way, please make a new order (which will go out the next day if in stock) and proceed to fill out this Returns form. Then we will give you your refund when we receive the returned goods.
- We will not pay for return postage except in the event that the merchandise is damaged via manufacturer or via transit.
- If you have the original packing slip highlight your returned item and include it in your return. Otherwise just a note with your order number, name and company will be fine.
- Return the items to Butler Diaries, PO Box 44 Golden Beach QLD 4551
- Once we receive the returned item/s we will issue the refund.
- All refunds will be provided as a credit to the credit card or PayPal account used at the time of purchase within ten (10) business days upon receipt of the returned merchandise. Alternatively you can opt to choose store credit or direct deposit into your bank.
- If you paid with cheques or EFT please make a note in the field which Bank, BSB, Account Number and Account Name you want the refund to go into.